Guest Experience
The guest never has to walk to the desk again.
A concierge in every pocket: guests order food by QR, ask for towels in chat, and pay a link on WhatsApp. Your team sees every request on one screen — with a timer on it, because “5 minutes” should mean 5 minutes.
Guest chat — Room 204
1 openTwo extra towels please 🙏
On the way — assigned to housekeeping.
Done in 4 min
Poolside QR order
PAID · UPI2 × Iced Latte · 1 × Club Sandwich — ₹640 · to Room 204 folio
Every request lands on one screen, with a timer on it
Every guest request, on the record
These flows run in real properties every day — the pool orders, the towel requests, the 11pm payment links.
In-stay concierge chat
Guests scan a code at check-in and get a chat with the hotel — no app to install. Towels, late checkout, a taxi at 6am: typed once, tracked to done.
Service requests with timers
AccountabilityEvery request is assigned to a department with an elapsed-time clock and escalation if it sits. Managers see the day's requests and how long each took — service quality becomes a number.
QR ordering, anywhere on property
Rooms, restaurant tables, poolside loungers — each QR opens the live menu, takes UPI or card payment, and fires the order into the same kitchen queue as everything else.
Charges land on the folio
Hotel-nativeA poolside order or a chat-requested laundry pickup posts to the guest's room folio automatically, taxed correctly. At checkout there is nothing to reconstruct.
WhatsApp confirmations & pre-arrival
Booking confirmations, directions and check-in details on WhatsApp — where Indian guests actually read them. Balance payment links included, so advance collection stops being a phone call.
Hosted payment links
Send a secure Razorpay-backed link for an advance, a wedding block or a corporate settlement. Paid links reconcile to the booking on their own.
Guest portal
Booking details, invoices and stay information on a link — fewer “can you email me the bill again” calls for your desk.
Hourly & day-use stays
Sell 3, 6 or 12-hour slots with clean pricing and folios — the day-use revenue most PMSs can't even represent.
From poolside craving to folio line, untouched
Watch one request travel: scanned at the pool, paid by UPI, cooked on the kitchen display, posted to the room folio. Nobody wrote anything down.
Guest chat — Room 204
1 openTwo extra towels please 🙏
On the way — assigned to housekeeping.
Done in 4 min
Poolside QR order
PAID · UPI2 × Iced Latte · 1 × Club Sandwich — ₹640 · to Room 204 folio
Every request lands on one screen, with a timer on it
Folio #8841 — Room 204 · Müller
Balanced| Deluxe King · night 1 | ₹3,200 |
| CGST 6% + SGST 6% | ₹384 |
| Restaurant — KOT #218 | ₹740 |
| Laundry | ₹180 |
| UPI payment · GPay | −₹4,504 |
| Balance | ₹0 |
GST invoice ready · day close will file it
“Guests stopped calling the desk for room service the first week. The kitchen gets it right because it's written, and it's on the bill before the tray leaves.”
Guest Experience works as one system with
Put a concierge in every guest's pocket this week
A working demo on your own room types and rates — no slide deck, no sales script. If it doesn't fit, we'll tell you.
30-day free trial · free migration from your current system · cancel monthly