A card in every room opens your hotel's concierge on the guest's own phone. They ask a question, ask for towels or order dinner. Requests ring your Hotel PMS, and orders reach the kitchen on your Restaurant POS.
An add-on to the Hotel PMSWorks with the Restaurant POS
Towels, chai or a taxi: the guest taps once, and the right person hears it.
The guest concierge is a Hotel PMS add-on, priced per property. Ask us for the price.
Scan the code with your phone, and you are a guest at The Alder House, a sample hotel. This page turns into its front desk and its kitchen, so you see both sides at once.
Start the demo and scan the code with your phone. You get the guest app of The Alder House, a sample hotel. Every tap you make shows up here, at its front desk and in its kitchen.
Things to try
The demo runs the real guest app with a sample hotel. Nothing you send is kept, and the demo ends after 20 minutes. Prices on the sample menu are examples.
No app to install, no call to reception and no paper menu.
Print one QR card per room from admin. It stays in the room and works for every stay.
Their phone camera opens your concierge, in your hotel's name and colours, in English or Hindi.
A typed question, towels in two taps, or dinner from your restaurant's menu.
Requests ring the Hotel PMS, orders reach the Restaurant POS, and messages reach the desk.
Each one reaches the person who can help, with the room number on it.
Guests type a question and get an answer from the facts you enter: Wi-Fi, breakfast hours, check-out, what is nearby.
Guests can also write to the front desk, and the desk replies from the PMS.
Towels, a pillow, a fix for the AC, a taxi or a late checkout. You choose the services, their hours and their prices.
Paid items show their price, and the guest proves the stay once before anything goes on the bill.
Guests order from the dishes you mark for the food app on your Restaurant POS. The kitchen gets a KOT, and the order goes on the room bill.
The desk posts the order to the guest's folio, as with any room service order.
Nothing new to learn. Requests arrive on the tickets desk your staff already use, and orders arrive in the kitchen.
Urgent requests ring until handled
An urgent request, like no hot water or an emergency, opens a sheet on the PMS that rings until someone acknowledges it.
Normal ones ring once
A normal request rings once and shows the room, the service, the option and the guest's note. A low one raises the badge.
Nothing waits unseen
If nobody picks a request up in the time you set, it turns urgent, so the desk rings until someone does.
Guest messages on the PMS
A line from a guest rings the desk and opens in Guest messages, where staff reply.
Orders as a KOT
An in-room order reaches the kitchen on the Restaurant POS as a KOT, and goes on the room bill when the desk posts it.
Every request is a ticket
Each request lands on the tickets desk with the team it belongs to and the time it is due.
The card opens the room, never the guest's details. You decide what the concierge offers.
Permanent room cards
One card per room, for every stay. If a card goes missing, print a new one and the old one stops working.
Nothing personal from a card
Scanning the card shows the room, not the guest. The name and the dates appear only after the guest proves the stay.
Proof before money
Before anything goes on the bill, the guest proves the stay once. The last four digits of their phone or a code by email will do.
Answers only from your facts
The chatbot uses the facts and the menu you enter. It never makes up a time, a price or a phone number.
Your name and colours
The concierge carries your hotel's name, colours and fonts, taken from your website or chosen in admin.
You choose what is on
Services, prices and hours, the chatbot, live chat and in-room dining each have their own switch in admin.
Can't find yours? Call us. A person who has worked a front desk picks up.
Ask us directly →No. The card opens a page in the phone's browser. Guests can add it to their home screen, but they do not have to.
It says so and points the guest to the front desk. It answers only from the facts and the menu you enter in admin. It never makes up a time, a price or a phone number.
English and Hindi. The guest picks the language on their phone.
If your hotel has a restaurant on the ZimmerStack Restaurant POS, guests order from the dishes you mark for the food app. The kitchen gets a KOT, and the order goes on the room bill when the desk posts it. Without a POS restaurant, a food order reaches the desk as a request.
Nothing new. Requests arrive on the Hotel PMS your desk already uses, with the room number, the option and the guest's note.
No. Each room has one card that works for every stay. Print a new one only if a card goes missing, and the old one stops working.
The guest concierge is a Hotel PMS add-on, priced per property. Ask us for the price.
No. The Alder House is a sample hotel. What you send in the demo reaches only this page, nothing is kept, and the demo ends after 20 minutes.
The guest concierge is a Hotel PMS add-on, priced per property. Ask us for the price, then switch it on in admin.
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